Network Administration Services

262-748-6694

Providing 30 Years of
IT & Network Design Experience
In the Greater Milwaukee & Chicago Areas

	Network Administration & Maintenance Services With Candela Communications' Monthly Maintenance Service, you can focus on your core business while our Microsoft & Cisco Certified Experts focus on your IT needs. Monthly network administration service contracts are available at three levels of service. These service packages are based on number of hours of guaranteed service per month and response time. The service provided can be a combination of on-site and remote computer service. Non-contracted, pay as you go, service is also available. See our service rates document for more details. Bronze Level With this level of service package, you are given 2 on-site hours or 4 remote hours as a monthly retainer. You are entitled to a premium 6 hour response time to emergencies during normal business hours. After hours service is charged at a premium of time and a half against initial retainer. Cost: $160.00 per month Additional time beyond retainer: - $125/$65 per hour for on-site/remote - $175/$85 per hour after hours Silver Level With this level of service package, you are given 4 on-site hours or 8 remote hours as a monthly retainer. You are entitled to a premium 4 hour response time to emergencies during normal business hours. After hours service is charged at a premium of time and a half against initial retainer. Cost: $280.00 per month Additional time beyond retainer: - $145/$85 per hour for on-site/remote - $205/$105 per hour after hours Gold Level With this level of service package, you are given 10 on-site hours or 20 remote hours as a monthly retainer. You are entitled to a premium 4 hour response time to emergencies during normal business hours. After hours service is charged at a premium of time and a half against initial retainer. Cost: $650.00 per month Additional time beyond retainer: - $145/$85 per hour for on-site/remote - $205/$105 per hour after hours Contact one of our certified professionals today to learn more about how Candela Communications Monthly Maintenance Services can allow you to focus on what matters...Growing your business! The Fine Print 1. All service contracts are for 1 year minimum. 2. Unused time from monthly retainers will not be carried over to the next month. 3. A monthly invoice with billing broken down by incident will be provided. 4. Time will be billed in 15 minute increments. 5. Normal business hours are Monday to Saturday from 9:00am to 6:00pm. After hours applies to all time outside of normal hours. 6. If any of the above service packages do not meet your needs, we would be pleased to design a custom service package to fit your needs. 7. Remote computer access to client networks can be set up in most cases. However, cost to setup remote access to client's network is not included in service contracts and will be quoted separately.